FAQs- consignors
Q. How do I know if I am eligible for early registration?
Answer: If you have been a consignor or volunteer with us within the last three calendar years, you are eligible for early registration. Your status in our database will automatically select your email to receive an early registration link, allowing you to register before we open any remaining spots to the public. If you are not eligible, you may register when we open to the public if any spots remain. Volunteering for the current sale will earn you eligibility for early registration at the next sale.
Answer: If you have been a consignor or volunteer with us within the last three calendar years, you are eligible for early registration. Your status in our database will automatically select your email to receive an early registration link, allowing you to register before we open any remaining spots to the public. If you are not eligible, you may register when we open to the public if any spots remain. Volunteering for the current sale will earn you eligibility for early registration at the next sale.
Q. Do I have to choose a specific drop-off time?
Answer: You must select a specific drop-off DAY and time block, but not the exact hour and minute. If you plan on bringing more than 100 items to the sale, please don’t dash in the door right before the end of a scheduled drop-off time. Be considerate and allow enough time for us to adequately screen your items and process your registration.
Answer: You must select a specific drop-off DAY and time block, but not the exact hour and minute. If you plan on bringing more than 100 items to the sale, please don’t dash in the door right before the end of a scheduled drop-off time. Be considerate and allow enough time for us to adequately screen your items and process your registration.
Q. Do you have a minimum amount required to consign?
Answer: Yes. We require a minimum of 50 accepted items required to consign. This helps us manage the time and space for the sale and helps make it worth your time to participate in the sale.
Answer: Yes. We require a minimum of 50 accepted items required to consign. This helps us manage the time and space for the sale and helps make it worth your time to participate in the sale.
Q. Do you have rules for how to hang and tag your items?
Answer: Yes. Please view our tagging guidelines and watch this video to see a demonstration of properly hanging.
Answer: Yes. Please view our tagging guidelines and watch this video to see a demonstration of properly hanging.
Q. Can I use straight pins to attach my tags?
Answer: No. They don't work well, and they can injure people. Use safety pins or a tagging gun. If using a tagging gun, be sure you insert the barb through a seam or the size tag of your apparel so the clothing is not damaged. Clothing with holes created by tagging guns will not be accepted at drop-off screening.
Answer: No. They don't work well, and they can injure people. Use safety pins or a tagging gun. If using a tagging gun, be sure you insert the barb through a seam or the size tag of your apparel so the clothing is not damaged. Clothing with holes created by tagging guns will not be accepted at drop-off screening.
Q. Can I use colored (non-white) card stock for my tags?
Answer: No. We often use colored cards to identify our donated items, so your items would be pulled as "donated" when we sort. Use WHITE card stock only (no standard printer paper) when printing your tags.
Answer: No. We often use colored cards to identify our donated items, so your items would be pulled as "donated" when we sort. Use WHITE card stock only (no standard printer paper) when printing your tags.
Q. Do I have to hang/place my items on the sale floor?
Answer: No! We do it all for you! Once your items have been inspected and approved by our screeners, our fabulous volunteer crew will sort and put out all of your items on the sale floor for you. We will also have your clothes gathered and ready for you to pick up after the sale is over. We try to make the consignment experience as easy and enjoyable as possible.
Answer: No! We do it all for you! Once your items have been inspected and approved by our screeners, our fabulous volunteer crew will sort and put out all of your items on the sale floor for you. We will also have your clothes gathered and ready for you to pick up after the sale is over. We try to make the consignment experience as easy and enjoyable as possible.
Q. How do I get the UPC barcodes for my cards?
Answer: We are now using an online inventory system which allows consignors to print their own tags. We no longer accept handwritten index cards with barcode label stickers.
Answer: We are now using an online inventory system which allows consignors to print their own tags. We no longer accept handwritten index cards with barcode label stickers.
Q. What if I need to cancel my consignor spot?
Answer: We understand that life happens, so if you need to cancel, you must do so before the cancellation deadline. The deadline is in place to allow ample time for your spot to be filled by someone on the waiting list. The deadline is 14 days prior to the first drop-off appointment and falls on a Monday. If you cancel after the deadline or fail to show up to drop-off, you lose your eligibility for early registration for the next sale.
Answer: We understand that life happens, so if you need to cancel, you must do so before the cancellation deadline. The deadline is in place to allow ample time for your spot to be filled by someone on the waiting list. The deadline is 14 days prior to the first drop-off appointment and falls on a Monday. If you cancel after the deadline or fail to show up to drop-off, you lose your eligibility for early registration for the next sale.
Q. Can I change my consignor number?
Answer: We prefer that you keep the same consignor number at every sale. This helps in our record keeping and eliminates confusion of duplicate consignor numbers.
Answer: We prefer that you keep the same consignor number at every sale. This helps in our record keeping and eliminates confusion of duplicate consignor numbers.
Q. Are children allowed at the early shopping times?
Answer: Children under 10— including babies in strollers or carriers— are NOT allowed at the early shopping times for the workers, consignors or friends. Thank you for understanding that this rule is in place for everyone's safety. We appreciate your making the necessary childcare arrangements.
Answer: Children under 10— including babies in strollers or carriers— are NOT allowed at the early shopping times for the workers, consignors or friends. Thank you for understanding that this rule is in place for everyone's safety. We appreciate your making the necessary childcare arrangements.
Q. Why are children not allowed at the early shopping times?
Answer: As much as we LOVE children—(that is why we do the sale!)— we just do not have the room on our crowded floor to allow ANY children under 10 to come to our early shopping night. This includes babies in strollers and carriers. It is our busiest and craziest night— and it just isn’t a safe place for children. This policy allows things to operate more smoothly and it minimizes the chaos. We realize it is a sacrifice for you to plan ahead for babysitting, etc., and we thank you in advance for making the appropriate arrangements. Of course, children are welcome to attend the public sale at any time.
Answer: As much as we LOVE children—(that is why we do the sale!)— we just do not have the room on our crowded floor to allow ANY children under 10 to come to our early shopping night. This includes babies in strollers and carriers. It is our busiest and craziest night— and it just isn’t a safe place for children. This policy allows things to operate more smoothly and it minimizes the chaos. We realize it is a sacrifice for you to plan ahead for babysitting, etc., and we thank you in advance for making the appropriate arrangements. Of course, children are welcome to attend the public sale at any time.
Q. When will I receive my check from the sale?
Answer: Your check will be ready for you when you come to pick up any remaining items the Sunday immediately following the sale from 1-3 p.m. If you prefer, you may bring a self-addressed, stamped envelope with you to drop-off and we will mail your check to you. Any unclaimed checks will be mailed and you will be charged for postage.
Answer: Your check will be ready for you when you come to pick up any remaining items the Sunday immediately following the sale from 1-3 p.m. If you prefer, you may bring a self-addressed, stamped envelope with you to drop-off and we will mail your check to you. Any unclaimed checks will be mailed and you will be charged for postage.
Q. What happens to my items if I do not pick them up in time on Sunday?
Answer: Any unclaimed items remaining after 3 p.m. on Sunday will be considered “donated” after that time and used for charitable purposes as determined by us. We no longer have storage at our facility to keep the excess donated and left-behind items, so specific charitable organizations are identified prior to the sale and they come pick up these items after we close at 3 p.m.
Answer: Any unclaimed items remaining after 3 p.m. on Sunday will be considered “donated” after that time and used for charitable purposes as determined by us. We no longer have storage at our facility to keep the excess donated and left-behind items, so specific charitable organizations are identified prior to the sale and they come pick up these items after we close at 3 p.m.
Q. Will I get my tags back?
Answer: We no longer return tags since the online inventory system will keep track of all of your items.
Answer: We no longer return tags since the online inventory system will keep track of all of your items.